Get help from inside the app
You can get help without leaving LeadFuze. Use the chat widget to write to support. Use the help pages to read how each product works. The top bar also has an API docs link.
#Chat with support
LeadFuze uses the HelpWell chat widget in the app.
- When you are signed in, the widget tells support who you are. It shares your email, your name and your company name, so you do not need to explain who you are.
- That identity is only valid for one hour.
- If identity is not set up for the app, the widget loads as anonymous.
- The widget appears only when it is enabled for the app.
Note
When a super admin uses your account as you, the widget does not record them as you.
#Read the help pages
The help center has a page for each tool:
| Page | What it covers |
|---|---|
| Getting Started | An overview of the four tools and how to set up billing |
| Enrichment API | Looking up contact and company details from an email address or LinkedIn profile |
| Email Validator | Verifying emails to improve deliverability and reduce bounces |
| Identify | Identifying anonymous website visitors with a JavaScript snippet |
| Intent Data | Finding companies that are researching topics relevant to you |
| MCP Server | Connecting with the MCP server |
The Identify page also has setup guides for these platforms: Google Tag Manager, WordPress, Wix, Squarespace, Shopify, GoHighLevel, Webflow, HubSpot, Drupal, Joomla, Magento, BigCommerce, Weebly, Ghost, Duda, ClickFunnels, Kajabi, Carrd, and plain or custom HTML.
#Set up billing
The Getting Started page says you need billing before you can create Identify projects or buy credits.
#Open Profile
Choose Profile from the user menu.
#Find Billing
Scroll to the Billing section.
#Add a payment method
Click Setup Billing and add your payment method.
#Other places in the top bar
- API docs opens the API documentation.
- Agent instructions opens instructions for agents.
- Press Ctrl K to search the app for pages, lists and more.
Was this article helpful?
Still stuck?