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My payment failed

1 min read Updated October 31, 2026

Update your card. A banner on Plan and billing tells you when it is needed: Your last payment did not go through. Select Update the card in that banner to fix it.

Note

Only the account owner sees the Update the card button. If you are not the owner, ask them to fix the card.

The Plan and billing page

#Fix a failed payment

  1. #Open Plan and billing

    Go to /app/billing as the account owner. Look for the banner at the top.

  2. #Update the card

    Select Update the card. This opens Stripe's page for the card, billing email and tax details.

  3. #Save the new card

    Change the card on Stripe's page. Stripe then sends you back to Plan and billing.

#Check the invoice

The Invoices section lists each invoice with a status:

StatusMeaning
PaidThe charge went through.
DueThe invoice is open and still to be paid.
Not paidThe invoice could not be collected.
VoidThe invoice was cancelled.

#If a plan change is declined

When you switch plans and your card is declined, nothing changes. You see this message: Your card was declined, so nothing changed. Update the card and try again. Update the card, then pick the plan again.

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